Order and Delivery Information

 

You can order on-line from the Subvert Boardstore website 24 hours a day, 7 days a week. Whenever you order from us your payment details will be handled by PayPal's secure servers, keeping your details safe. You can also call one of our sales staff to place your order during store opening hours (see our Contact Us page for more information). All of our staff are experienced snowboarders or skateboarders, and can offer you any advice that you may need regarding any purchases.

 

All purchases are subject to availability: we endeavour to keep our online catalogue up-to-date, but occasionally oversights do occur.If the goods you have ordered are not available in stock, we will inform you as soon as possible and refund or re-credit you for any sum that has been paid from your PayPal account. Every effort is made to ensure that prices shown on our website are accurate at the time of ordering, although once again, mistakes do happen. If an error is found, we will inform you as soon as possible and offer you the option of proceeding with your order at the correct price, or cancellation and a full refund of any monies paid. Please note that the actual colour of some items may differ slightly from the photographic representations shown on this site.


The method of shipping is selected at checkout, and will be displayed on your order confirmation. If no shipping options are displayed for your location, or you experience problems ordering online, please contact us in-store on +44(0)161 747 6066. Shipping costs are determined by the value of the purchased items: all of our delivery options include appropriate insurance a,gainst loss or damage during transit. Standard delivery items to UK destinations will be delivered within 3-5 working days, whilst express delivery items ordered before 11 am should arrive within 48 hours, unfortunately our courier cannot guarantee next day delivery but all parcels sent Express Delivery will receive priority. Delivery to non-UK destinations will take longer. In certain exceptional circumstances when shipping to non-UK destinations, our costs may exceed the quoted delivery costs. In these circumstances, we will contact you to arrange payment of the difference, or to arrange cancellation of your order. Any contact that we make with you will be via your PayPal e-mail address. Please note that all of our shipping options include proof of postage- somebody must be available to sign for the delivery upon its arrival.

 

Finally, we realise that your personal information is important and we take your privacy very seriously. You can rest assured that Subvert will never sell, share, or trade your details with any third party, except in fulfillment of any legal obligations (see our Privacy Policy below for further details).

 

 


Returns

 

Goods bought on-line can be returned for a refund, exchange or credit note if they are sent back to us within within 14 days, in a new and unused condition, with the original packaging, labelling and any documentation received with your order. Please address address all returns to Subvert Returns, Subvertboardstore, Unit 15 Chillfactore, Trafford Way, Manchester M41 7JA. You should also include your name, address, daytime telephone number, your order number, and a covering letter explaining why you are returning the item. You should also specify whether you require a refund or exchange. Returns of items in used condition or after 14 days are entirely at the store manager's discretion.

 

Unfortunately, we do not reimburse postage charges on returned items.  In the case of exchanged items, we do not charge for delivery of the new product. We recommend that returns items be sent via an insured service offering proof of postage (for example, Royal Mail Recorded Signed For™). Subvertboardstore Ltd. cannot be held responsible for goods lost in transit . Please note that customer special orders and sale products are non refundable, though they ay be returned for an exchange or credit note.

 

This does not affect your statutory rights.



Privacy Policy

 

Subvertboardstore Ltd. is dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. Our Privacy Policy has been provided and approved by website privacy policy provider LegalCentre.co.uk. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. We update this Policy from time to time so please do review this Policy regularly.


Information We Collect


In operating our website we may collect and process the following data about you:

  1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  2. Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
  3. Information provided to us when you communicate with us for any reason.

Use of Cookies


On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.


Use of Your Information


The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  1. To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
  2. To meet our contractual commitments to you.
  3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

We will contact you only if you have provided consent and only by those means you provided consent for.


Storing Your Personal Data


We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. Data that is provided to us is stored on our secure servers. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.


Disclosing Your Information


Where applicable, we may disclose your personal information to any member of our group to enable the fulfillment of your order. We may also disclose your personal information to third parties:

  1. Where we sell any or all of our business and/or our assets to a third party.
  2. Where we are legally required to disclose your information.
  3. To assist fraud protection and minimise credit risk.

Third Party Links

 

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


Access To Information


The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below. For the purpose of the Data Protection Act 1998 our data controller is Ms Lorraine Smith.


Contacting Us


We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us by e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by post at Subvert, Unit 15 Chillfactore, Trafford Way, Trafford Quays Leisure Village, Manchester M41 7JA.

 

 


Terms and Conditions

 

By using this site (URL: http://www.subvertboardstore.com), you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Subvertboardstore Ltd’s relationship with you in relation to this website.


The terms ‘Subvertboardstore Ltd.’, 'Subvert', ‘us’ and ‘we’ refer to the owner of this website, whose registered office is UNIT 15 CHILL FACTOR, TRAFFORD WAY, URMSTON, MANCHESTER, UNITED KINGDOM M41 7JA. Our company registration number is 05855684. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms:

  1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. It is recommended that if you are unsure of your choice of product, you contact our staff, either by telephone (+44(0)1617476066, e-mail ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ), or by visiting one of our stores in person.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  5. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  6. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  8. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

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